Effective date: 9 October 2026
This Policy explains where Chettuva ships, when orders are expected to leave us, how delivery information is communicated and what to do if a parcel is delayed, lost or damaged.
1. Serviceable locations
We currently accept delivery orders to serviceable addresses within India. Availability may depend on the destination PIN code, courier coverage, product restrictions and operational capacity. If an address becomes unserviceable after payment, we will contact you and, if no reasonable alternative is available, cancel and refund the affected order.
2. Order processing and dispatch
Our target is to dispatch in-stock orders within 1–3 business days after payment confirmation. Business days exclude Sundays and public holidays in Kerala. Orders placed during a sale, holiday period, severe-weather event or unusually high-volume period may take longer. If an item is unavailable or a material delay is expected, we will contact you using the details supplied at checkout.
3. Delivery estimates
Any delivery estimate shown at checkout, in an order message or by a courier is an estimate rather than a guaranteed appointment. Actual delivery time depends on destination, courier network, weather, local restrictions and recipient availability. We will provide tracking details when the selected service supports tracking.
4. Shipping charges
Applicable shipping charges will be displayed in the cart or at checkout before you confirm payment. Charges may vary by destination, parcel weight, order value, delivery method or promotional offer. We will not add a shipping charge after the order is confirmed unless you request and agree to a change.
5. Correct address and contact details
Provide a complete address, landmark where helpful, correct PIN code and reachable mobile number. Review these details before payment. To request an address correction, contact us immediately. We can change the address only before dispatch and only if the new address is serviceable. A change may affect the delivery estimate or charge.
6. Tracking and delivery attempts
When tracking is available, the tracking number or link may be sent by email, SMS, WhatsApp or shown in your Chettuva account. The courier may call the recipient or make more than one delivery attempt. Please respond promptly and ensure that someone can receive the parcel. Never share a banking password, UPI PIN, card security code or unrelated one-time password with a courier.
7. Delivery confirmation
A parcel may be delivered to the named recipient, a person at the supplied address, building reception or another authorised recipient where the courier’s process permits. If tracking shows “delivered” but you cannot locate the parcel, check with household members, neighbours or reception and contact us promptly so we can raise a courier investigation.
8. Damaged, tampered or incorrect parcel
If the outer parcel is visibly open, leaking or severely damaged, you may refuse delivery where the courier permits and contact us immediately. Otherwise, photograph the parcel before opening and retain all packaging. Report damage, tampering, missing items or a wrong product within 48 hours of delivery under our Cancellation, Return and Refund Policy. Do not consume a product that appears unsafe.
9. Delayed or lost parcels
If tracking does not update for an unusual period or the parcel is past the latest estimate provided, contact us with the order number. We will check with the courier. If the courier confirms that a prepaid parcel is lost or cannot be delivered, we will offer a replacement subject to availability or an appropriate refund.
10. Failed delivery and return to origin
A parcel may be returned to us if the address is wrong or incomplete, the recipient is unavailable after reasonable attempts, the recipient refuses the parcel without an eligible reason, or the destination is inaccessible. Contact us if this happens. Because returned food cannot normally be restocked, reshipment or refund is assessed under our Cancellation, Return and Refund Policy and applicable law.
11. Events outside reasonable control
Delivery may be interrupted by severe weather, flood, natural disaster, epidemic, transport disruption, government restriction, labour action, network failure or another event outside reasonable control. We will take reasonable steps to communicate a material delay and assist with tracking or an available remedy.
12. Contact
For shipping help, email chettuva@hotmail.com or call/WhatsApp +91 9847160717 with your order number and delivery PIN code.